Job Title: Senior Salesforce Business Analyst
Experience:7-10 Yrs
Location: Hyderabad
Job Summary:
We are seeking a skilled Salesforce Business Analyst to bridge the gap between business needs and technology solutions. The candidate will work closely with stakeholders to analyze business processes, gather requirements, and help design optimized solutions using the Salesforce platform.
The role involves driving business transformation, improving operational efficiency, and ensuring successful Salesforce implementations.
Key Responsibilities:
1. Requirements Gathering & Analysis
Collaborate with business stakeholders to understand business needs and challenges
Conduct workshops, interviews, and discovery sessions
Document business requirements, user stories, and acceptance criteria
Perform gap analysis between current and future state
Core responsibility: translating business needs into technical solutions
2. Salesforce Solution Design
At conceptual level Recommend scalable Salesforce-based solutions (Sales Cloud, Service Cloud, etc.)
Work with architects and developers to design system functionality as per requirements
3. Process Improvement
Analyze existing business processes and identify optimization opportunities
Drive automation and digital transformation initiatives
Improve efficiency and reduce manual efforts
4. Stakeholder Management
Act as a liaison between business teams and technical teams
Facilitate communication across departments
Present solutions, demos, and project updates
5. Documentation & Reporting
Create functional specifications, process flows, and data models
Maintain documentation such as:
BRD (Business Requirement Document)
FRD (Functional Requirement Document)
User stories & use cases
Propose dashboards and reports for business insights
6. Testing & Deployment Support
Define test strategies and UAT plans
Support user acceptance testing (UAT)
Validate system functionality against requirements
Assist in deployment and release management
7. Training & Support
Provide end-user training and support
Create training materials and user guides
Ensure smooth adoption of Salesforce solutions
Key Deliverables Expected
Business Requirements Documents (BRD)
Functional Specifications
Process Diagrams
User Stories & Acceptance Criteria
Test Cases & UAT Signoffs
Nice-to-Have (Architect-Level BA)
Required Skills & Qualifications
Technical Skills
Strong functional knowledge of Salesforce platform (Sales Cloud, Service Cloud)
Understanding of:
Workflows, Process Builder / Flow
Reports & Dashboards
Data models & objects
Familiarity with integrations (APIs, middleware like MuleSoft is a plus)
Business Analysis Skills
Requirements elicitation & documentation
Process mapping (As-Is / To-Be)
Gap analysis & solution design
Agile/Scrum methodology experience
Soft Skills
Excellent communication and stakeholder management
Strong analytical and problem-solving skills
Ability to translate business needs into technical requirements
Collaboration and facilitation skills
Experience
7+ years of experience as a Business Analyst
3+ years of experience working on Salesforce projects
Experience in CRM implementations or digital transformation projects
Preferred Qualifications
Bachelor's degree from a reputed institution
Salesforce Certified Business Analyst
Salesforce Administrator / App Builder Certification
Experience with tools like Jira, Confluence
Exposure to integration platforms (e.g., MuleSoft)
